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Is the driver to blame, or should the system be redesigned?
This is the core of the Problem Management program, where conflicts are not treated as incidents to be resolved, but as signals that reveal how a system is truly functioning. When organizations master system-level problem management, they do not just resolve the issue at hand, they elevate their entire operational capability.
Zennie Trang Nguyen
Mar 25


Pathway to Strategic Communication Planning: Beyond Destiny, Toward Direction.
In today’s communication landscape, an effective campaign is seldom the result of “destiny.” It is the outcome of a well-planned process, guided by clear strategic direction. The key challenge is: How can brands build a well-defined strategic roadmap and a solid communication foundation - the basis for campaigns that deliver results and create long-term brand impact?
Zennie Trang Nguyen
Apr 15, 2025


Steering Clear of Communication Traps
The outcomes of a communication campaign is not decided by destiny, but primarily by strategic direction. However, if the journey begins merely with aspirational impulses, market pressure, or top-down orders, a business is likely to receive ‘penalty tickets’ for overloading or over-speeding and pay the price with one, or even all three, critical resources: Time, Budget, and Communication Momentum.
Zennie Trang Nguyen
Feb 24, 2021


Do Not Conduct "Agency Pitching" Like The Lord of the Waters Bid For A Bride.
In the heat of “biz-hunting” season, one can’t help but recall the legend of Thuy Tinh’s failed proposal. The thought stirs a wave of sympathy - to “expose” King Hung, “shade” Son Tinh, and “clear the name” of Thuy Tinh - the one who lost in an unfair contest. Because, in today’s world of pitching, many Agencies are still going to battle with Thuy Tinh’s spirit: pouring all their might into raising the tides, without realizing what they’re really fighting for.
Zennie Trang Nguyen
Oct 16, 2018
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